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Monday–Friday, 8AM – 5PM
Most emails receive a response within two hours during business hours. Standard issues are typically resolved within 1–4 business days. Urgent issues are prioritized and handled immediately.
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Nonstop Automation is an email-first company.
While we understand that some situations require immediate attention. Here is the best way to reach us:
We’ll respond as quickly as possible, typically within
one hour during business hours.
If an issue requires a deeper discussion, we’re happy to schedule a video call to ensure clear and efficient communication.
How to Report Issues
To resolve issues quickly, please provide as much detail as possible, including:
✔️ Screenshots
✔️ Contact names & numbers
✔️ A clear description of the issue
The more information you provide, the faster we can diagnose and resolve the problem.
How to use NONSTOP Automation
Video Overviews
Best Practices for Testing Your Account
1. Always Use Unique Test Data
When creating a test contact, never use real user data, especially if that contact already exists in the system. Reusing existing email addresses or phone numbers can cause the system to associate your test with real, active records—leading to confusion, errors in automation, and inaccurate API results.
Example (What NOT to do):
Name: "Sammy Test or Test Test"
Email: [email protected] (already exists in the system)
Result: This will cause conflicts because that email is already linked to another contact.
2. Naming Conventions for Test Contacts
To clearly identify a test contact while avoiding system flags for the word "test", follow this naming format:
Use this structure: FirstNameTest LastNameTest
Do not use the word “test” alone or in multiple instances (e.g., "Test Test").
Do not use spaces or special characters in the name.
Example (Correct Format):
Name: JohnTest TolentinoTest
Email: [email protected]
3. Use Fake but Unique Phone Numbers
Avoid placeholder numbers like 1234567890 or 1111111111, as these are often flagged or already tied to other test accounts.
Format: Use a real area code with a made-up number that ends uniquely (e.g., last 4 digits = ZIP code).
Example: 619-555-7890
4. Use a Clearly Fake but Unique Email
Use a test email that looks valid but is obviously not a real user or business contact. This ensures the system treats it as new and avoids matching it to existing records.
Format: [email protected]
Example: [email protected]
5. API Considerations
The API relies heavily on email and phone number to match and pull records. If a test email or number is reused (or previously existed), the API may:
- Retrieve the wrong contact
- Delay test results
- Overwrite existing records unintentionally
Be mindful to create completely new, isolated test data for every unique test case to ensure valid responses from the API.